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I just thought I would touch base with you about our business contract with yourselves.
Mark Sheridan (Director) spoke to me today and said he is very pleased with where we are now with our IT. He is also impressed with the level of service we have had with your staff, as I am, and I thought it only prevalent to pass this on to you.
Sue – JMS Contractors
I personally wanted to pass on our thanks to the team at CSSCloud.
Our journey to enable our staff to remotely work from home started off a couple of weeks ago with James Paterson and our initial meeting at your premises highlighting the benefits of Microsoft Teams and how useful this would be to PDL. Although our visit was very spur of the moment and we didn’t give James much time to prepare, both James Rix and I could quite clearly see how this would assist us and the team at PDL. So a massive thanks to James Paterson for taking the time to meet with us and explain the uses of Microsoft Teams. As a consequence of that meeting we ordered a complete Board Room conference camera system and a number of individual cameras for desktop users.
From that initial visit the entire process just grew and grew.
A request was then sent to CSSCloud requesting a number of users to have Microsoft Teams enabled and remote working. Like all requests, this was dealt with promptly and Shane Mather got in contact to assist. From that moment on, Shane was in complete control. That initial request of approximately 7 users increased to 10, 12 and then near enough this increased to every single office based user. Not only did Shane support us with software installations but also a considerable amount of hardware was sourced and purchased to enable us all to function as close to working from the office as we possibly could.
All the guys at PDL and especially myself, wanted to pass on our thanks to Shane for his patience and willingness to assist, without this, I know for a fact, the entire process would have encountered far more difficulties and issues than we actually did.
I felt the need to contact you to pass on our thanks as in today’s World, people are very quick to judge, criticise and generally just moan, and I think at the moment we could all do with a bit of goodwill, kindness and thanks.
Our thanks to the entire team at CSSCloud!
Karen – Prior Diesel
I just wanted to send this email to express how happy we were with Jordan from your company in setting up the new Outlook on my computer. He was first-class in his helpfulness, and explaining to me how to use everything; nothing was to much to ask and was professional throughout.
In these hard time its nice to have someone doing everything he can to allow you to operate.
Paul – Eclipse Builders
Kevin, I wanted to put in writing what we discussed on the phone. In all the work needed to move our staff to home working during the lockdown, I think I must have spoken to all departments at CSSCloud, from your apprentices through to Simon and your sales team. The reassurance they gave us in those early days was invaluable as we had plenty of other things to think about at that time! We are now working in a more flexible way than ever before.
We’ve been really happy with you looking after our IT, but it was still a big change to consider moving to “The Cloud”. I feel now that I understand all the pros and cons, and I am very happy that we have made the decision to go ahead with your proposals.
Thanks again Kevin, and I am actually looking forward implementing our IT roadmap together!
Daniel – Round House
CSSCloud have impressed us; seamless transition over to you guys and can work from home. Perfect timing.
Tom – First Connect
Just successfully been connected remotely to our server by Jordan and would like to say what a brilliant job he did.
Thank you and your team.
Lynne – Access Community Trust
Thanks for your fantastic service and support earlier this week.
We couldn’t have achieved what we did as quickly without your diligence and hard work.
Dan – Aldreds
Please pass on my thanks to your team who have supported our IT tickets over the past couple of weeks. They’ve kept our IT together at a time which is really tough for both our organisations. I just didn’t want us not to recognise the efforts your staff have put in to keep us going. In turn, I hope this brief email gives them a lift albeit briefly before the next ticket arrives!
Antony – Access Community Trust
Just wanted to say thank you to you and your team for all the help and assistance you have given us to set up working from home,. Every time we have had an issue, someone has called and sorted it out quickly and everyone who has called has been so helpful and polite. It is difficult times for us all, but made much easier and a much more pleasant experience when dealing with companies like yourselves.
Lou – Pearce and Kemp
Glenn, once again many thanks for the excellent knowledge and support given Friday night during these difficult times, much appreciated.
Jamie – Roundhouse
Scott, just a couple of quick lines of credit where it’s due. I’m sure at the moment there’s a lot of negative comments going about however it’s also important to mention when things go right!
Your approach to getting this set up and the ticket closed was excellent. Communication was concise and effective; you had the knowledge and ability to carry out the work quickly and then followed it up with a call back to brief me on what had been done and how it worked. In summary, great job done. I’m grateful for your support on this one!
I know at the moment the guys are under pressure and you’re possibly only hearing of the problems but this was done really efficiently and I wanted you to know that!
James – JME
Thanks for and the support team for all your help over the past weeks.
Stuart – Fairhead Bradford
Just a quick email to say how impressed I am with the knowledge and efficiency I have experienced of your team over the past few days whilst we are all dealing with the COVID-19 situation.
How quick everyone have been set up for home working and providing hardware (better than Amazon Prime) set up and delivered when needed, limiting downtime in business is crucial and your team have certainly excelled.
We all moan about IT when it doesn’t work quite right but boy have I experienced how crucial your business is to my business during this time.
Please pass this on to your team. Thanks again.
Steve – JME
Credit where credit is due. Well done and thank you.
I would have never know you were all working from home if I hadn’t been told. Slick operation.
Graeme – W.A.S. Ltd
Neil was great. He just got on with what he had to do and nothing was too much trouble. Myself Tom and Jason are so pleased we can now work remotely and the timing of this could not have worked out better.
We are exactly where we need to be with our IT to enable us to function as a business in these tough times.
Thanks for your support and look forward to finishing the the other tasks off at a later date and please give a big thanks to Neil for what he did for us on his visit. His knowledge, his patience and his help was fantastic. He did a great job and look forward to working with him and you all at CSSCloud.
P.S. We do like the emails we have been receiving from Michelle over the past few days. Great reading and very positive!
Ren – First Connect
As someone who is currently sending this email from home because CSSCloud set this up all I can say is you have done a fantastic job!
I hope you all stay safe during these uncertain times and thank you for your support.
Roy – SSCS
Many thanks to all of you. You’ve helped keep so many people up and running in this crazy time.
We are very grateful.
Denise – SeaChange Arts
Thanks so much for this Michelle, it’s times like this we all need to pull together and somehow working with our local companies seems to make it that little less painful.
Take care and thank you all once again for the invaluable support you have given us.
Caroline – Belle Coaches
It is a testing time for all of us at the moment, but everyone is working tremendously in the adversity.
Thank you for sorting our laptop out so quickly.
Nigel – Pleasure Beach
Jordan at CSSCloud has been our IT support technician since September 2018. He is proactive and solves any problems/queries very efficiently. Jordan is very approachable and personable, making him a key part of our team. He responds promptly and professionally to requests from all members of the staff team. I would have no hesitation in recommending CSSCloud’s services.
Louise – Reydon Primary School
We have recently had four new computer systems installed. During the period of this extended installation, we have seen several of the CSSCloud staff. Today Jordan attended to install a new printer and resolve a couple of minor problems. Jordan was not only very professional and efficient, he is a genuinely nice guy. All the office staff felt he was very approachable and explained what he was doing in a straight forward way that we we could understand. We have always had a working relationship with CSSCloud and have always found them accommodating to all our needs.
Mrs W Lathwell – Beeline Refrigeration Ltd
We have been working with Peter Green and his team for over 25 years. We have always and still do receive an excellent level of service and prompt support. CSSCloud have grown with us and knows our business needs; because of this we have complete confidence in their recommendations for our IT. As a business we need to know our IT systems are safe and secure and in good hands. CSSCloud provides us with complete peace of mind, 24/7. Thank you.
Michelle – Loveless Cook Blinds
I was sceptical about the merger and that this would have a negative impact on the outstanding service we have previously received, however, I was wrong. I didn’t think the service could get much better, but again, I was wrong!
Roy – Seabed Scour Control Systems
CSSCloud have provided our IT hardware and support for over 12 years. With the ever increasing reliance our business has on Information Technology, the great local, expert service we receive from CSSCloud is invaluable to our business. I have no hesitation in recommending their services.
Paul – R Todd Insurance Services
CSSCloud have supported our IT needs for nearly 30 years; in the early days Peter helped us with our one Amstrad PC! In more recent times they have supplied and maintained our server and 10 PCs with everything from support, Sage software,
online security and backups. The service and advice is always immediately available and delivered to the highest standard by friendly and professional staff.
Stuart – Great Yarmouth Caravans
CSSCloud is an excellent provider of computer/IT consulting services. They have provided us with computer services for over 15 years. They are knowledgeable, efficient, and great to work with. I recommend CSSCloud without reservation.
Chris – Arthur Jary and Sons
CSSCloud have been our IT provider since April 2017. In this age of constantly chasing suppliers for information and services this cannot be further from the truth with CSSCloud. No matter what time of the day or night we require CSSCloud, all issues/problems/queries are dealt with in an extremely efficient and timely manner. No issue is too big or small to be dealt with and their service is absolutely amazing. If we hadn’t had CSSCloud as our IT provider when we had a hacking attack (when the NHS was hit a while ago) I am absolutely convinced we would have had to pay a ransom. Having CSSCloud as our IT provider is the best decision we ever made and I would urge any business to use their services to take at least one headache away from their business.
Tracey – Camstar Herbs
We needed help with day-to-day IT problems, which has nothing to do with selling motorcycles! To the rescue came CSSCloud, who are very efficient and professional. Very quick to respond and help. A hassle free company, who are easy to deal with. They are the dream team!
Adam – Tinklers Motorcycles
Since mid-2010, CSSCloud (previously CSS Computers) has maintained Seatrax UK Ltd’s IT systems with a prompt, reactive and proactive support system. From an initial 12 independent desktop PCs, various CSSCloud planned and managed projects have increased our system to a current network fileserver system serving over 30 users. Whether it is a phone call, email, or web calling card fault report, problems are always tackled and resolved quickly by approachable, understanding staff. I would highly recommend Peter and his knowledgeable team for any assistance with company IT projects, no matter how large or small.
Chris – Seatrax UK Ltd
Thanks to the team at CSSCloud and their friendly, reliable, responsive and informative support. We are all able to spend more time caring for the people our charity is here to help.
Sam – Corton House