About Us

CSSCloud is dedicated to providing expert technology solutions and support backed up with customer service excellence, to over 350 Norfolk and Suffolk organisations.

Since our conception back in 1989, we have grown and developed into the most trusted technology provider in the region. With over 120 years’ commercial IT experience within our senior management team and employing more expert IT professionals than ever before, we use the latest knowledge, skills and best practices to keep our customers safe, secure and benefiting from technology at all times

All our clients work with a dedicated account manager to help develop an IT strategy for the next three to five years, based on business objectives and the best way to achieve them, with recommendations for the best technologies to reach goals.

We pride ourselves on maintaining customer retention rates of 99%. Often, customer retention can be overlooked when focusing on growth. This is not the case at CSSCloud as our desire to achieve positive outcomes at every opportunity and deliver a great service to both existing and new customers is evident everyday.

All our team members benefit from technical solutions training from our solution partners such as Microsoft and HP, amongst others. Many of our colleagues have certified status in these products and this is a goal for all our employees to reach. 

As a company we are pleased to be recognised as a Watchguard Gold partner and a certified Cyber Essentials Plus organisation. In 2020 we were recognised as a Future50 company and also received a Silver certification in the Norfolk Carbon Charter.

As part of our ongoing effort to deliver the highest level of quality management and service levels to our customers, we undertook a rigorous and lengthy assessment and were officially awarded the ISO 9001 certification.

We have also continued to grow our physical presence and opened a second office in the heart of Norwich, within the Union Building.  This allows us to service existing and new customers more effectively and has also opened up new opportunities for us.

Our approach has been to redefine what traditional IT Support should be by ensuring we become the friendly and approachable face of IT, of course backed by technical excellence at all times.

"Our approach has been to redefine what traditional IT Support should be by ensuring we become the friendly and approachable face of IT, of course backed by technical excellence at all times."

— Kevin Miller, Managing Director

Core Values

Our core values are the foundation of our business;
they are at the heart of everything we do.

Flexibility

We understand that everyone is different.

  • Change is viewed as an opportunity to improve
  • Services are re-evaluated to meet our customers needs
  • Our terms are flexible to meet your expectations
  • As your needs change we adapt to your requirements

Integrity

We embrace openness and accountability in everything we do.

  • We deliver our promises
  • We pride ourselves on being open and honest
  • Transparency is key to our communication
  • We uphold our core values in and outside our company
  • Accountability is key to the way we behave

Approachable

We talk your language and listen to what you say.

  • We respect all our customers and colleagues no matter their knowledge
  • Build friendships with our customers
  • Treat us as a member of your own team
  • If it matters to you then it matters to us, no matter how small the problem may be

Caring

We are passionate about getting it right for you because you matter.

  • We care about doing a great job
  • Caring for the wellbeing of our staff and customers
  • We listen to customers and colleagues alike
  • Striving to minimise our impact on the on the environment

Quality

We measure our quality by your experience.

  • We hold ourselves accountable for the quality of everything we deliver
  • Giving consistent customer service no matter who you encounter
  • Adhering to quality procedures for the best experience
  • Communicating effectively and efficiently so everyone is informed