Education IT Support Services

CSSCloud has extensive experience within the education sector. We have been providing ICT Support service to schools for over 15 years.

We understand the challenges that many institutions face. We recognise the challenges posed by limited budgets and will help you maximise your investment in technology.

We go beyond being an IT support provider, we work as an extension of your school team to become a valuable partner and resource. We can develop strategies and introduce technologies to assist with student development and supporting you in using IT to deliver the curriculum. 

We offer training and support beyond implementation.

Our knowledge and experience with providing IT to local schools and the challenges that are commonly faced in the region, ensures we can help students, teachers and support staff make the most of technology.

We work hard to maintain your school network and always ensure the safety, security and integrity of the system.

Proactive and friendly support from DBS checked IT technicians.

Remote and on-site support

Dedicated account management with regular meetings

Budgeting, forecasts and road mapping

24/7 proactive monitoring and auditing

Project management

Customer portal and reporting 

Service level agreement with guaranteed response times

Hardware and software supply

Microsoft 365 support

Google Cloud & Chromebooks

Apple & Android Device Management

Device asset tagging and management.

Leasing and hardware maintenance agreements

Upgrading operating systems to Server 2019 and Windows 10, whilst maintaining a user interface that is familiar to staff and students

Moving networks and systems over to modern management within the cloud using Microsoft Azure/Intune or Google Cloud

Upgrading wireless connectivity to create opportunities for using mobile devices, BYOD and improve connection speeds

Installing Apple/Android devices for teacher and student use, linking them to interactive whiteboards and the server for storing and printing

Staff training on a variety of subjects including Apple/Android/Chrome Devices and using Office 365 / Google Workspace

We can provide a range of training sessions for staff during twilight sessions and inset days. Subjects include, but not limited to:

Google Apps

Microsoft Office Packages (Word, Excel, Powerpoint, Outlook, Publisher and Access)

Apple Devices (i.e iPads) – usage in the curriculum and how to use the devices

Office 365

Operating Systems (Windows 10, IOS, OSX, Chrome OS and Android)

E-Safety for Pupils, Staff, Parents and Carers