Service Desk Enhancements at CSSCloud

Last week we were told by the Government that we had another three weeks of lockdown. Very difficult times for us all, and some are worse hit than others of course.

Remember that we are here as usual (well, obviously the “here” isn’t the usual one!), dealing with all your support requests. We have also been working hard to further streamline our systems and think of ways to make your remote working experience better.

The main thing to consider for your remote working is security, and you should look at our Remote Worker Protection package for all staff who are using devices which aren’t part of your usual support contract, i.e. people using their own personal devices for work purposes. Major discounts apply during the lockdown period.

Then, there is the convenience factor. Do you have to keep retyping passwords? Are you using a laptop without the benefit of an external keyboard and mouse? Do you need a larger or additional screen? Are you able to print at home? All these things can greatly improve your productivity, as well as relieving frustration(!), so please do reach out to us for our advice and to discuss how we can help.

Internally, we have rolled out a major development to our ticket handling system. This will give us better integration of our own systems, and provide a smoother experience for you with your support requests. 

In fact, this starts right at the beginning of the Support cycle, as we now have an online ServiceDesk Portal where you can log tickets directly into our ServiceDesk system without having to call or email us. This also has the ability for you to monitor outstanding tickets and get regular updates on progress of repairs or project work. We will be reaching out to you all individually to explain how this works and how it can benefit you.

So we may be locked down, but business is just as exciting as ever at CSSCloud.

Stay Safe, Stay Secure, Stay in touch.