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Have you got a stockpile of ink cartridges all lined up to go in the store cupboard?  There’s been a recent furore and confusion over some non-branded ink cartridges which are currently being rejected by a range of printers…

There has been recent media speculation as to why some Hewlett Packard printers suddenly began rejecting non-HP branded ink cartridges.  Prior to 2015 there had been no issues surrounding cartridges and soon after the issue was reported some misleading statements were released suggesting that the ink rejection was due to a bug within the system and would be fixed shortly.

The printers affected are the HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printer.  These are all 2015 (onwards) models and it is in fact due to the implementation of pre-programmed firmware from HP themselves.

These printers were being automatically updated to block non-brand cartridges and consumers are just beginning to notice the changes, hence the confusion.

We can confirm that the change was deliberate and had been previously scheduled in order to protect HP’s intellectual property, innovation and the communication between the cartridge and the printer.

However, HP have now stated they are working towards a solution to the problem so that non-brand ink may be used in the future. The solution has yet to go live but we’ll be sure to keep you posted.

In the meantime affected printers will continue to work with refilled cartridges so long as they contain the original HP security chip.

For more guidance and friendly advice, CSS Computers are on-hand for all your computer support enquiries

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