Computers go wrong!
Our local, reliable business IT support will get you back up and running.
Good IT support is like insurance. You only appreciate it when there’s a problem. Computers, printers, servers, email – they all seem to go down when you need them most.
Should the worst happen, CSSCloud are there to get your systems back up and running – whatever the problem.
What makes CSSCloud different?
With more IT professionals than ever before, we can support businesses at any scale; letting you focus on growing your business.
We’re the external service that behaves like an in-house team, but even better! We are there when you need us, plus we’re ready to ramp up or scale down depending on what your business needs; eliminating the expensive resource of in-house IT.
We act as or add value to your existing IT support team. You won’t need to worry about staff holidays, sickness, or being dependent on a particular person to provide your IT support. We’re always available to support you and your business.
Experience, passion, and a comprehensive set of tools
Maintaining a safe and productive IT environment means knowing what’s happening with every single part of your network at all times.
With features such as patch management, data breach risk intelligence, managed anti-virus, and automated monitoring and maintenance, our tools allow us to efficiently secure, maintain, and improve your IT environment, with near real-time visibility.
Tiered support that understands you
Our staff aren’t just knowledgeable about IT – they know your business. How many times have you called for tech support to be faced with a 1st line “support” person who is reading off a script? Our 1st line support team are different. They’re IT experts who can resolve 90% of issues first time. You won’t have to speak to loads of different people – one person will take ownership of your case.
If your problem is a little more technical, our 2nd line support experts have serious expertise to get things running again. An IT issue can be stressful enough, so once you log the call (yes, you can speak to a real person!) our IT support team swings into action, managing everything until you’re happy and the ticket is closed.